Outcomes for the Community Employment Department
Outcomes for Employment Planning Services
Goal: To assist individuals with gaining information about employment opportunities to foster informed decisions, career planning and interviewing.
Program Activities: Community Based Assessment, Career Exploration
| Objectives | Measures | Target | Results (Jan-June 2015) |
| Effectiveness: Increase knowledge and understanding of employment and different careers. | # of consumers who increase their knowledge and understanding about different careers. | 80% | 100% |
| Efficiency: Length of time to start program services | Average time to receive services | 100% under 2 weeks | 100% – Average 9 days |
| Service Access: Maintain timely access to program services | Average time from referral to initial contact | 5 business days | 6 days |
| Satisfaction: Maintain positive customer feedback | Surveys will reflect satisfied or excellent responses | 80% | 95% (59/62) |
Outcomes for Job Development
Goal: To obtain, maintain and advance within successful community employment, responsive to individual choices and preferences, in integrated community employment settings.
Program Activities: Job Seeking Skills Training, Job Development, Job Retention
| Objectives | Measures | Target | Results (Jan – June 2015) |
| Effectiveness: Those who begin the job search process will obtain a job in the community | 50% of the consumers will obtain employment in the community | 50% | 42% (65/153) |
| Effectiveness: Those who obtain a job as a result of URS services iwll retain it for at least 90 days | 71% of the consumers will retain a job for 90 days | 71% | 97% (29/30) |
| Efficiency: Length of time to start program services | Average time to receive services | 100% under 2 weeks | 100% (Average 9 days) |
| Service Access: maintain timely access to program services | Average time from initial contact of program start date | 5 business days | 6 days |
| Satisfaction: Maintain positive customer feedback | Surveys will reflect satisfied or excellent responses | 80% | 97% (107/110) |
| Satisfaction: Increase/maintain positive feedback from stakeholders | Surveys will reflect satisfied or excellent responses | 80% | 100% (7/7) |
Outcomes for Employment Supports
Goal: To promote successful training of an individual to a new job, job adjustment, retention and advancement.
Program Activities: Job coaching, Job Retention
| Objectives | Measures | Target | Results (Jan-June 2015) |
| Effectiveness: Increase knowledge and understanding of job tasks/standards | # of consumers who complete job coaching/retention to maintain employment | 80% | 94% (17/18) |
| Effectiveness: Those who obtain a job as a result of URS services will retain it for at least 90 days | 71% of the consumers will retain a job for 90 days | 71% | 97% (29/30) |
| Efficiency: Length of time to start program services | Average time to receive services | 100% under 2 weeks | 3 Days |
| Service Access: Maintain timely access to program services | Average time from referral to initial contact | 5 business days | 3 Days |
| Satisfaction: Maintain positive customer feedback | Surveys will reflect satisfied or excellent responses | 80% | 100% (12/12) |
| Satisfaction: Increase/maintain positive feedback from stakeholders | Surveys will reflect satisfied or excellent responses | 80% | 100% (7/7) |